Privacy Policy

Privacy Policy for Amplify WhatsApp Chatbot Application Effective Date:9/20/2024 Introduction Welcome to Privacy Policy for Amplify WhatsApp Chatbot Application Effective Date:9/20/2024 Introduction Welcome to Amplify, a WhatsApp chatbot-based application developed by eDesk ("we", "us", or "our"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use Amplify (“the App”). By using the App, you agree to the terms outlined in this Privacy Policy. 1. Information We Collect We may collect the following types of information through your use of the App: 1.1 Personal Information Contact Information: Name, phone number, and WhatsApp ID. Profile Information: Profile picture, status, and other information visible through your WhatsApp profile. Communication Content: Messages, chats, and responses generated through your interaction with the chatbot. 1.2 Usage Information Log Data: Time and date of your interactions with the chatbot, usage details, and response times. Device Information: Device type, operating system, and network information. Cookies and Tracking: We may use cookies or similar tracking technologies to enhance user experience and analyze usage. 2. How We Use Your Information We use the collected information for the following purposes: 2.1 Providing and Enhancing Services To facilitate interactions between you and the chatbot. To personalize the chatbot’s responses based on your profile and past interactions. 2.2 Communication and Notifications To send important updates, technical notices, and support messages. To provide customer support and resolve inquiries. 2.3 Analytics and Improvements To analyze usage patterns and improve the performance and functionality of the App. To troubleshoot, debug, and ensure security. 2.4 Marketing and Promotions (optional) With your consent, we may send promotional messages related to our services or third-party offerings relevant to your interests. 3. Data Sharing and Disclosure We do not sell your personal information. However, we may share your data in the following circumstances: 3.1 Service Providers We may share information with third-party service providers who assist in operating the App, such as hosting services, analytics providers, or communication platforms, as long as they agree to protect your information. 3.2 Legal Requirements We may disclose your information if required to comply with applicable laws, government requests, or legal processes. 3.3 Business Transfers In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new entity, subject to the terms of this Privacy Policy. 4. Data Security We implement reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your information. 5. Data Retention We will retain your personal information only for as long as is necessary for the purposes outlined in this Privacy Policy or as required by law. Once the retention period expires, your data will be securely deleted or anonymized. 6. Your Rights Depending on your location, you may have certain rights regarding your personal information, including: The right to access, update, or delete your data. The right to object to or restrict processing. The right to data portability. The right to withdraw consent for marketing or promotional communication. To exercise your rights, please contact us at contact@hireamplify.com. 7. Children's Privacy The App is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will delete such information. 8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be reflected by the "Effective Date" at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information. 9. Contact Us If you have any questions or concerns regarding this Privacy Policy, please contact us at: Email: contact@hireamplify.com Address: 2505 Canterbury Lane,Simi Valley,CA 93063 By using Amplify, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.